Privacy Policy

Last Updated: January 2026

At Tennessee Mountain Tributes, we respect your privacy and the sanctity of the memories you entrust to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We collect information that you voluntarily provide to us when filling out our inquiry forms or communicating with us. This includes:

  • Personal Contact Information: Your name, email address, and phone number.

  • Service Details: The name of your deceased loved one and the specific location of the cemetery or gravesite.

  • Preferences: Your specific requests regarding dates, floral themes, or tribute details.

2. How We Use Your Information

We use the information we collect solely for the purpose of operating our business and providing dignified care. Specifically, we use your data to:

  • Communicate with you regarding your service inquiries and schedule.

  • Send secure digital invoices for payment.

  • Locate the gravesite to perform the requested services.

  • Deliver photo updates and reports after our visits.

  • Send annual renewal reminders for seasonal care plans.

3. Photo Privacy & Usage

We understand the sensitivity of gravesite photography.

  • Service Photos: Photos taken of your loved one’s resting place are primarily for your private viewing to confirm the completion of our work. These are sent directly to you.

  • Marketing Usage: We will never publish photos of your loved one’s specific gravesite on our public website or social media without your explicit written permission. Any images used for our public portfolio will be anonymized or staged to protect your family's privacy.

4. Third Party Services

We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes. We do use trusted third party services to help us operate our business, such as:

  • Payment Processing: Secure platforms to handle invoicing and payments.

  • Communication Tools: Services to manage email and text messaging correspondence. These parties agree to keep this information confidential and use it only to provide the agreed upon services.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Contact Us

If you have any questions regarding this privacy policy, you may contact us using the Contact Us page.

7. SMS/Text Message Privacy

Tennessee Mountain Tributes LLC respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

  • Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected over the phone or in person

  • Data Usage: We use your data solely for replying to customer questions and inquiries, informational.

  • Data Security: We protect your data with secure storage measures to prevent unauthorized access.

  • Data Retention: We retain your information as long as you subscribed to our SMS service. You may request deletion at any time.

  • Contact Tennessee Mountain Tributes LLC at (423) 396-1112 or contact@tennesseemountaintributes.com for HELP or to STOP receiving messages.

  • MESSAGES AND DATA RATES MAY APPLY: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

  • Messages are recurring, and message frequency varies.

  • Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or CANCEL to contact@tennesseemountaintributes.com or (423) 396-1112 . After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.

  • You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.

  • Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Tennessee Mountain Tributes LLC will not sell, rent, or share the collected mobile numbers.